Delivery

🚚 Shipping & Delivery – Vision One

Order Shipment

Vision One orders are generally shipped within 24 to 72 hours after payment confirmation, subject to product availability.

Shipments are handled by our professional logistics partners and include a tracking number.
Depending on the nature of the products (structures, technical equipment, oversized items), specific delivery conditions may apply (scheduled delivery, pallet shipping, signature upon delivery).

👉 For urgent requests or specific logistical requirements, please contact us prior to placing your order.

Estimated delivery times:
24 to 72 hours depending on stock availability and destination. For exact availability or custom-made products, please contact our team.

Shipping Costs

Shipping fees include:

  • Order preparation and packaging

  • Transportation costs, calculated based on weight, volume, and destination

Preparation costs are fixed, while transport costs vary according to the characteristics of the shipment.

To optimize logistics costs, we strongly recommend grouping all items into a single order.
Orders placed separately cannot be combined afterward and will incur separate shipping charges.

All shipments are carefully packed using appropriate protective packaging, particularly for professional structures and technical equipment.

📦 Receiving Your Goods – Mandatory Procedure

Upon delivery, it is essential to inspect the shipment in the presence of the carrier and verify the following:

  • Condition of the packaging

  • Contents of the shipment

  • Compliance with your order

✔️ 1. Conforming Delivery

If the delivery is compliant:

  • Date and sign the delivery note to confirm receipt.

❌ 2. Non-Conforming Delivery

In case of damage, missing items, or non-compliance, you must:

  • Clearly note detailed and precise reservations on the carrier’s delivery slip.

  • Explicitly mention both the condition of the packaging and the nature of the damage.

đź“Ś Valid example:

“Damaged packaging – structure damaged: broken leg”

⚠️ Generic mentions such as “subject to unpacking” or “to be checked after opening” are not legally valid.

đź“© Mandatory Follow-Up Procedure

Within 48 hours of delivery, you must:

  1. Send a registered letter with acknowledgment of receipt to the carrier describing the damage.

  2. Provide Vision One with a copy of this letter.

The damaged goods must be returned to the original shipping address indicated on the package.
If in doubt, please contact us before returning any items.

⚠️ Legal Reminder

  • Legally, you have 15 minutes in the presence of the carrier to open and inspect the goods.

  • If the carrier refuses to wait, this must be explicitly noted on the delivery slip and signed by the carrier.

âť— No claims can be accepted without strict compliance with this procedure.